Effective as of January 1, 2023
Welcome to the Cura Bello Body Moisturizer, LLC DBA The Company (“The Company” or “Company”) website and services (the “Site”). The following Refund Policy apply when you view or use the Site (via our website located at https://www.curabelloskincare.com/). Regardless of the means of access, whether you are accessing our site from a computer or mobile phone device (through an iPhone application, for example), the Refund Policy govern your use of our site and your conduct. Please review the following policies carefully. By accessing or using the Site, you signify your agreement to this Refund Policy. If you do not agree to this Refund Policy, you may not access or use the Site.
Modification of Refund Policy
The Company reserves the right to change or modify any of the refund policies contained in the Refund Policy from time to time at any time, without notice, and in its sole discretion. If The Company decides to change these Refund Policy, The Company will post a new version on the Site and update the date set forth above. Any changes or modifications to this Refund Policy will be effective upon posting of the revisions. YOUR CONTINUED USE OF THE SITE FOLLOWING POSTING OF ANY CHANGES OR MODIFICATIONS CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS AND IF YOU DO NOT AGREE WITH THESE CHANGES OR MODIFICATIONS, YOU MUST IMMEDIATELY CEASE USING THE SITE. For this reason, you should frequently review the Refund Policy and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Site and your participation in the Community.
Returns, Shipping & Replacement Requests
We are committed to providing good customer service and customer satisfaction. We stand behind the products we sell and will review and respond to all requests for returns or replacements. You understand and agree that that The Company shall have sole discretion to process refunds and exchanges for any product unless the product received by you is damaged and/or expired. If a product is defective, you may notify us and we will send you a new item. To request a replacement item, please contact us within 30 days of purchase.
Due to the nature of our products we will not accept returns/exchanges for opened product or used products.
Shipping and handling fees are included at checkout and are non-refundable. Additional shipping fees may be applied to all orders outside of the United States. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify The Company within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged.
Replacement of products claimed as not received or damaged/destroyed are subject to our investigation, which may include postal-service notification. We will authorize and have replacement product shipped at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your future orders.